GBG at Tranquility Massage

There is a 20% cancellation fee for any appointments canceled/no shows within 24hrs We are committed to providing all of our clients with exceptional care in a timely manner, committing ourselves to taking care of our clients in every aspect of our work. ​​For this reason, we instituted a 24 hour cancellation policy for all appointments. We understand that sometimes appointments need to be rescheduled or canceled. However, we kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another client who may be waiting for an appointment. If you need to cancel or reschedule within 24 hours of your appointment, a fee of the service cost will be charged. If you do not show up for your appointment and do not provide any notice, the full cost of the service will be charged. In the case of you are late, we reserve the right to cut your service, you will be charged for the service you booked not the cut service. If you are more than 15 minutes late and we do not have enough time to perform the service due to timing, you will be charged in full. Clients who have more than 3 late cancellations or no-shows within a 1 year period may be required to prepay in full for future services or may be refused future bookings. We really appreciate your understanding and cooperation in following our cancellation policy. We work to provide the best possible service to all of our clients, and this policy helps us achieve that goal.